Shipping policy

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

Once your order has been processed, you will receive a confirmation email with your tracking information.


Shipping Time

We ship worldwide 🌍

Estimated delivery time: 5–9 business days depending on your location.

Please note that shipping times are estimates and may vary due to factors outside of our control, including but not limited to:

  • Carrier delays
  • Customs processing
  • Weather conditions
  • High demand periods

Shipping Costs

We offer free shipping on all orders.


Tracking Information

Once your order has shipped, you will receive a tracking number via email.

Please allow 1–3 days for tracking information to update after shipment.


International Shipping

We ship to most countries worldwide.

Customers are responsible for any customs duties, taxes, or import fees required by their country.

We are not responsible for delays caused by customs.


Lost or Delayed Packages

We are not responsible for lost, stolen, or delayed packages once they are in the possession of the shipping carrier.

However, if you experience any issues, please contact us and we will do our best to assist you.


Incorrect Address

Please ensure that your shipping address is correct at checkout.

We are not responsible for orders shipped to incorrectly provided addresses.

If you notice an error, contact us immediately at:

📧 mooncrate04@gmail.com


Contact

For any shipping-related questions, feel free to contact us:

📧 mooncrate04@gmail.com