Refund policy
30-Day Return Policy
You have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unused, unworn, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at mooncrate04@gmail.com.
Returns must be approved before sending.
Once your return is approved, we will provide the return address and instructions.
Return Shipping
Customers are responsible for return shipping costs.
We do not provide return shipping labels unless the item is defective, damaged, or incorrect.
We strongly recommend using a trackable shipping service, as we are not responsible for lost or missing return shipments.
International Orders
We ship worldwide 🌍
For international returns, customers are responsible for all shipping costs, including any customs fees, duties, or taxes associated with the return.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect. We will evaluate the issue and provide a replacement or refund if applicable.
Non-Returnable Items
We do not accept returns for:
- Sale items
- Gift cards
- Custom or personalized items
Exchanges
The fastest way to get what you want is to return your item and place a new order once the return is approved.
Refunds
We will notify you once we’ve received and inspected your return.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may take additional time to process the refund.
Original shipping costs are non-refundable.
If more than 15 business days have passed since your refund was approved, contact us at mooncrate04@gmail.com.